Cycle Vita product support overview
At Cycle Vita, we know how important it is for your health and peace of mind that we work quickly on your behalf. That’s why, within just 24hrs of receiving your enrollment form, we aim to complete all your initial documentation to assist with your prescription.
The first 24hrs
Your Cycle Vita team will work with your doctor to collect your insurance information and fill in the relevant documentation.
Next, your team will work with your insurance provider to help you understand your coverage.
Finally, the team will route your therapy to the appropriate specialty pharmacy and follow-up to ensure swift shipment of your medication.
Additional assistance, when required, throughout your journey:
We are experts in coordinating between your insurance, doctor, and pharmacy to meet prior authorization and documentation requirements.
In some cases, an appeal may be needed. Where this is the case, our experienced team will work with your insurer and doctor to understand and overcome any reimbursement gaps.
Our experienced team will identify any potential financial assistance options available to you, such as: Copay Assistance provided by Cycle or patient advocacy organizations.
Our proactive team will remind your doctor when your prescription needs to be renewed, in a timely manner, to ensure an uninterrupted supply of your therapy.
You can contact us and talk to our nurses as often as needed. We provide product support to assist you with managing every aspect of your therapeutic routine, such as: clinical education and 1-to-1 treatment training either at home or in-clinic.
Translation services are available on request.